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Account Setup & Applications

Before managing your fleet, you must configure your administrator credentials and set up the localized maintenance software.

1. Tracking Portal Registration​

:::warning Important Credentials Separation

  • If you received automated account credentials via email with your hardware shipment, you can skip registration and log in directly.
  • Note: Your standard shop account credentials used at ishareit.bike/shop cannot be used to access the tracking portal. :::

To access the centralized fleet control system, you must register a corporate account:

  1. Visit the web tracking interface at https://tracking.ilockit.bike/
  2. Click the "Register" button.
  3. Input your name, company email address, and a secure password, then click Save.
  4. Open your email client and click the activation link received to verify your registration.

2. Connecting Your Purchased Locks​

Newly registered accounts are blank and not linked to any hardware automatically.

  • To map your fleet to your portal dashboard, send an email containing your Order Number and registered Portal Email Address to support@ishareit.bike.

3. Installing the Service App​

For on-site deployment, diagnostics, and firmware deployment, utilize the I SHARE IT Service App:

4. GPS Tracking Subscription​

Locks with GPS functionality require a separate GPS tracking subscription:

  • The subscription is free for 14 days from the shipping date of your order.
  • After that it automatically becomes chargeable.
  • You can review and adjust your subscription at any time in the customer portal: ilockit.chargebeeportal.com/portal/
note

An expired or inactive subscription is a common reason why GPS positions stop updating — see Portal & Cellular Network States.