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Lock Operation

To control your lock please use the I SHARE IT Service App available for iOS and Android and follow the instructions 1. - 4. on the Lock Configuration page to connect the lock.

1. Opening the Lock​

Via Service App​

  1. Login to your account or scan the QR code provided in our tracking portal.
  2. Select the desired lock to control, if a login was used.
  3. Press the open button in the app to unlock the connected lock.
note

Only one device can be connected to the lock at the same time. If a Bluetooth connection already exists the app will not find the lock.

Via Service Color Code​

Essential Edition

Essential Edition locks (DC…) have no button and therefore cannot be opened via color code — they are operated exclusively via the app. See the Lock Model Overview.

PRO Lock​

How to Enter a Color Code:​
  1. Ensure no smartphone has an active Bluetooth link to the device.
  2. Press the main lock button multiple times to cycle through the colors: Green -> Blue -> Red -> White.
  3. Pause when the correct color shines.
  4. Wait for the LED to turn off, then repeat the process for all 6 required colors.
Timeout & Lockouts
  • You have a 5-second window to begin entering the next color stage.
  • If you fail the color code entry sequence 3 times within a 3-minute window, the local interface locks down and rejects entries for 5 minutes.

Classic Lock (C2-02, C2-03, C2-04)​

  1. Ensure no smartphone has an active Bluetooth link to the device.
  2. Press and hold the main lock button. The integrated LED cycles through colors: Green -> Blue -> Red.
  3. Release the button exactly when the desired color shines.
  4. Wait for the LED to turn off, then repeat the process for all 6 required colors.
Timeout & Lockouts
  • You have a 5-second window to begin entering the next color stage.
  • If you fail the color code entry sequence 3 times within a 3-minute window, the local interface locks down and rejects entries for 5 minutes.

Via REST API​

If you have a PRO or GPS lock with constant GPS tracking you can open the lock via a REST API command. Please have a look at our developer section for further information on this feature.

Remote Control Prerequisites

Remote (backend) control is not possible with Bluetooth-only models — opening and closing then always requires a smartphone in Bluetooth range. GPS models support remote control only while they are in constant tracking mode (external power or sufficient battery), and your fleet management software must support and be configured for this feature. Verify with your software partner that backend control is officially supported and tested in your configuration before relying on it.

2. Closing the Lock​

note

Locking is only possible if the bike is completely stationary.

Via Service App​

  1. Login to your account or scan the QR code provided in our tracking portal.
  2. Select the desired lock to control, if a login was used.
  3. Press the close button in the app to lock the connected lock.
note

Only one device can be connected to the lock at the same time. If a Bluetooth connection already exists the app will not find the lock.

Via Button​

PRO Lock​

Double tap the integrated physical button to start the locking process.

note

This feature can be disabled in the service app. When disabled double tapping has no effect.

Classic Lock (C2-02, C2-03, C2-04)​

  1. Press and hold the integrated physical button down for about two seconds until the LED shines Red.
  2. Release the button and the locking process starts.

Via REST API​

If you have a PRO or GPS lock with constant GPS tracking you can close the lock via a REST API command. Please have a look at our developer section for further information on this feature.

3. Securing Accessories (Plug-in Cables & Chains)​

To lock the bike to fixed public racks, use the dedicated plug-in cable and chains:

  1. Loop the cable/chain neatly around a solid external object.
  2. Push the solid adapter pin straight into the dedicated intake slot on your I LOCK IT lock.
  3. Trigger the standard locking mechanism to lock the cable / chain.
PRO Locks

When configured in production the lock can automatically lock when a cable/chain is inserted.

Classic Locks

It is structurally impossible to slide an accessory pin into an already locked device.

Understanding LED & Sound Feedback​

The lock communicates its state through LED colors, blink patterns, and acoustic signals — for example three red flashes with warning tones indicate a blocked locking bolt. See the complete LED & Sound Signal Reference.